Managing your Cartrack subscription is essential to keep yourself and your vehicle protected. Knowing how to pay and maintain your subscription will ensure uninterrupted service and give you peace of mind, knowing you’re always covered on the road.
In this blog, we’ll walk you through everything you need to know about Cartrack payments, helping you choose the best payment method to suit your needs so you stay on top of your subscription.
Cartrack offers two payment options, namely, cash and rental contracts. The payment option you choose depends on your needs and budget.
By carefully considering these options, you can choose the payment method that best suits your budget and requirements.
Cartrack has various payment methods catering to individual and corporate clients. Our clients can either choose that we debit their account monthly, or they can choose to pay via Electronic Fund Transfer (EFT). However, it is essential to note that with EFT, the funds could take days to reflect on our account, depending on which bank the client uses. Hence, you are responsible for ensuring this is done on time to avoid late payments that may affect your account negatively.
We also offer other popular payment methods, such as Pay@, debit/credit card payment, cash payments, Capitec Pay, and our most recent offering, PayShap.
PayShap was introduced in December 2024 to allow instant payments regardless of the banks our clients use. It is a much cheaper option than EFTs.
Here are the different payment methods we currently offer:
Let’s explore how to make payments with Cartrack. Our payment processes are simple and secure, ensuring your transactions are always smooth.
We highly recommend automating your payments for your convenience. Setting up a DebiCheck is easy and ensures your monthly payment is automatically deducted from your bank account. This eliminates the need to remember payment dates, ensuring you’re always up-to-date.
If you prefer to make manual payments, here’s how to proceed:
1. Access Your Payment Link
You will receive a link via SMS or email that takes you to your personalised payment landing page.
On this page, you'll see:
To proceed with payment, click “PAY HERE.”
If you need assistance, click the WhatsApp icon to connect with a Cartrack consultant.
2. Select Payment Amount
After clicking “PAY HERE,” you'll be directed to the Payment Details screen.
Here, you'll need to:
3. Select Payment Method
Choose your preferred payment method from the following options:
4. Payment Confirmation
Once your payment is processed (regardless of the method), you’ll see a “Payment Successful” message.
Your payment will be automatically updated in our system, and your balance will be adjusted accordingly.
To offer you the best service, we have dedicated customer service agents ready to assist and attend to your queries 24/7. Here are some common payment issues some clients face and how to resolve them should you find yourself in the same situation:
This typically occurs when your account is behind on payments. In such cases, we may charge your account twice to help you get back on track with your payments and continue enjoying our services.
At Cartrack, we understand that financial difficulties can arise. Should you find yourself in a situation where you are struggling to pay your account, reach out to us. Together, we can come up with a suitable payment plan, if applicable.
To change your banking details, please complete a Change of Banking Details form and send it to clientservices@cartrack.co.za. You can fill out your new debit order date on the same form.
For new subscribers, the first debit order includes both the current month’s fee and a pro-rata charge for days used in the previous month. Your subscription fee may also change if you’ve added additional services. If a payment was reversed in the previous month, the next debit will also cover that outstanding amount. For any further queries, contact clientservice@cartrack.com.
A pro-rata is a charge to accommodate the services that we render to the client from the first day of the fitment of the unit until the last day of the month. This applies to all our new clients who apply when the month is already in motion.
The pro-rata amount differs for individuals as it depends on what package you have. Let’s have a look at how this charge is calculated.
How to calculate a pro-rata payment:
This is a once-off payment at the beginning of your contract. If you adjust your contract, like upgrading or downgrading your services, it will be recalculated to accommodate these changes.
If you want to change your product package, whether upgrading, downgrading, or adding value-added services, there are different migration fees, depending on your choice.
If you upgrade on a cash contract where different hardware or devices need to be installed, you will have to pay the difference in cost between the old and new packages.
Here’s how to change your Cartrack plan:
If you didn’t receive confirmation that your Cartrack subscription was cancelled, it may still be active. Send an email to clientservices@cartrack.com or call 011 250 3000 so we can investigate and confirm whether the cancellation was finalised.
The cancellation process cannot be completed if the required fee has not been paid.
Just like any contract agreement, there are Terms and Conditions (Ts and Cs) that you need to know to better manage and understand your Cartrack account.
Our Ts and Cs regarding fees are emailed to you once you open an account with us. You must familiarise yourself with the content in the document to help you navigate your account and to avoid misunderstandings in the long run.
Take a look at Cartrack’s simplified Ts and Cs regarding fees, found in Section 5 of the document.
Terms and Conditions Related to Fees
In conclusion, it is important to know and understand our payment options and processes so you can manage your account better. This also includes our terms and conditions which are in your contract; they will answer any query you may have regarding fees.
Get in touch with us anytime if you need clarification on your contract.
Q: Do I have to commit to one payment method?
A: If you are an invoiced client, meaning we don’t debit your account, you can alternate between the different payment methods. However, if you are a debit order client, it is advisable to use this method. If your account is not debited on your payment day due to low funds, we then give you the option to instantly pay your account via EFT or Payshap to avoid being in arrears.
Q: What happens if I don’t pay my account?
A: Cartrack may recover unpaid fees. This could mean debiting your account or, in some cases, taking legal action. If that happens, the agreement will be cancelled, and there could be a reasonable penalty for early cancellation.
Note that if there is an outstanding balance, our scheduling department won’t be able to set up any new contracts until everything is settled.
Q: How do I get my monthly statements?
A: Depending on your preference, you must opt-in to receive monthly statements, which can be sent via email or WhatsApp.
Q: How do I get a refund if I made an overpayment?
A: You should contact our accounts department immediately. They will investigate and issue a refund if and when applicable.
Learn how to manage your Cartrack payments to maintain access to the safety features we offer and enjoy peace of mind on the road.