Question 1

Where do I download the Cartrack app from?

Accepted Answer

The Cartrack App is available for download on Google Play, the App Store or Huawei’s AppGallery. You can also visit https://www.cartrack.co.za/download-app, to find out more.

Question 2

How does the Cartrack app work?

Accepted Answer

Once you have downloaded and logged into the app, you can use it to locate your vehicle, obtain driver behaviour reports and receive vehicle activity reports. These reports can include speeding, harsh braking, cornering and more. Remember to allow push notifications in order to receive alerts.

Question 3

How do I get my Cartrack app username and password?

Accepted Answer

You can use either your email address or Cartrack username to log in to the app. Open the app and follow the "get my login details" button on the home screen. Select whether you want to receive your username via email or SMS, and select your country.

You will receive a verification code via email or SMS, whichever you chose. Enter this code when requested and your username will be displayed. Create your password by tapping Forgot Password and entering a new, strong password.

Question 4

I forgot my Cartrack app password - how do I reset it?

Accepted Answer

Open the app and follow the "get my login details" button on the home screen of the app. Select whether you want to receive your username via email or SMS, and select your country.

You will receive a verification code via email or SMS, whichever you chose. Enter this code when requested and your username will be displayed. Create your password by tapping “Forgot Password” and entering a new, strong password.

Question 5

What if I am unable to log into my Cartrack app

Accepted Answer

Make sure your data or W is on, that signal is being received and that you are using the correct login details. Check the question “I forgot my Cartrack app password” above to reset your login details. If you’re still unable to log in, please contact our Client Services Centre on 011 250 3000.

Question 6

How do I position my vehicle on the app?

Accepted Answer

Once you have logged into the app, you’ll see a map, with a vehicle icon displayed. Use your mobile device’s zoom feature to enlarge the map so that you can see where your vehicle is.

Question 7

How do I activate my CarWatch?

Accepted Answer

Log in to your app. Tap the CarWatch icon at the bottom of the screen, tap/slide on the toggle next to the vehicle you want CarWatch to protect. Tap the “OK” button and you will immediately see that CarWatch is now activated.When you get back into your car, PLEASE remember to deactivate CarWatch. Simply click on the “CarWatch” tab again and click on the scroller next to the vehicle. Then, slide the toggle to the left for the car you want to deactivate CarWatch on and click “OK” to confirm.If Carwatch is greyed out on your app, it means that it is not included in your package. If this is incorrect, or if you are interested in activating CarWatch, please contact our customer care department to assist you.

Question 8

How do I activate my CarWatch?

Accepted Answer

Log in to your app. Tap the CarWatch icon at the bottom of the screen, tap/slide on the toggle next to the vehicle you want CarWatch to protect. Tap the “OK” button and you will immediately see that CarWatch is now activated.When you get back into your car, PLEASE remember to deactivate CarWatch. Simply click on the “CarWatch” tab again and click on the scroller next to the vehicle. Then, slide the toggle to the left for the car you want to deactivate CarWatch on and click “OK” to confirm.If Carwatch is greyed out on your app, it means that it is not included in your package. If this is incorrect, or if you are interested in activating CarWatch, please contact our customer care department to assist you.

Question 9

How do I activate Protector?

Accepted Answer

Open the app, tap on Protector and click on the “I Agree” button to accept the terms and conditions. Once the Protector screen has loaded, you will see all the different services that are available to you.

When you select one of these buttons, an agent will immediately contact you and assist you further. If Protector is greyed out on your app, it means that it is not included in your package.

If this is incorrect, or if you are interested in activating Protector, please contact our customer care department to assist you.

Question 10

How do I set-up geofences?

Accepted Answer

Remember you need to set up your geofences from your web-fleet page to view them from your app. Here’s how it works:

• Visit cartrack.co.za and log in using the same credentials that you use for the app
• Once in, select the “List” button
• Click on “Geofences”, to start creating your borders

Now, log into your Cartrack app to activate your geofences. Simply, click on the menu icon, top left, scroll down and click on the “Settings”.

Then scroll and slide the toggle to the right to activate your geofences. Click on “Geofences” in the dropdown menu and select which ones you want to view on your map.

Click on the Maps button to also view your Geofences.

Question 11

How do I calculate my pro-rata payment?

Accepted Answer

Take your full monthly contract amount and divide by 31 to give a daily rate.
Take 31 and subtract the date your device was fitted, then add one day to include the day of fitment.
Multiply the above answer by the daily rate for your Pro-Rata amount. This amount will be debited the day after installation, to ensure our services are available to you from day 1.

Example using the Quick Management Plus package

Monthly subscription	R219.00
Pro-rated calculation -- R219÷31 days	± R7.06 per day
Fitment date	10th
Subtract fitment date from days in the month (add one to include fitment date)	22 days
22 x R7.06	R155.32 – debited the day after installation
First full debit order on the selected date	R 219.00

Question 12

How long is the contract period?

Accepted Answer

Your contract is a 36-month minimum term option. Thereafter it becomes a month-to-month contract and can be cancelled by giving written notice.

Question 13

How much are the annual increment in the contract?

Accepted Answer

All Cartrack contracts increase by 10% in year 2 and again in year 3. Once the 36-month minimum term option has ended, the increases will be at the discretion of Cartrack, in line with the Consumer Price Index.

Frequently Asked Questions about Cartrack

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