The Cartrack App is available for download on Google Play, the App Store or Huawei’s AppGallery. You can also visit https://www.cartrack.co.za/download-app, to find out more.
You can use either your email address or Cartrack username to log in to the app. Open the app and follow the "get my login details" button on the home screen. Select whether you want to receive your username via email or SMS, and select your country.You will receive a verification code via email or SMS, whichever you chose. Enter this code when requested and your username will be displayed. Create your password by tapping Forgot Password and entering a new, strong password.
Once you have downloaded and logged into the app, you can use it to locate your vehicle, obtain driver behaviour reports and receive vehicle activity reports. These reports can include speeding, harsh braking, cornering and more. Remember to allow push notifications in order to receive alerts.
Open the app and follow the "get my login details" button on the home screen of the app. Select whether you want to receive your username via email or SMS, and select your country.You will receive a verification code via email or SMS, whichever you chose. Enter this code when requested and your username will be displayed. Create your password by tapping “Forgot Password” and entering a new, strong password.
If the app isn’t working, it could be due to several reasons, such as a server issue or the need to re-download the mobile app. Please contact Client Services at 011 250 3000, and they can help identify the issue.
After logging in, double-tap the screen to zoom in. This will give you a clear view of your vehicle. Click on the vehicle icon, and it will show your vehicle's position.
Tap the CarWatch icon at the bottom of the screen, and tap/slide on the toggle next to the vehicle you want CarWatch to protect. Tap the “OK” button and you will immediately see that CarWatch is now activated.
Open the app, tap on Protector and click on the “I Agree” button to accept the terms and conditions. Once the Protector screen has loaded, you will see all the different services that are available to you.When you select one of these buttons, an agent will immediately contact you and assist you further. If Protector is greyed out on your app, it means that it is not included in your package.If this is incorrect, or if you are interested in activating Protector, please contact our customer care department to assist you.
Remember you need to set up your geofences from your web-fleet page to view them from your app. Here’s how it works:• Visit cartrack.co.za and log in using the same credentials that you use for the app• Once in, select the “List” button• Click on “Geofences”, to start creating your bordersNow, log into your Cartrack app to activate your geofences. Simply, click on the menu icon, top left, scroll down and click on the “Settings”.Then scroll and slide the toggle to the right to activate your geofences. Click on “Geofences” in the dropdown menu and select which ones you want to view on your map.Click on the Maps button to also view your Geofences.
For new subscribers, the first debit order includes both the current month’s fee and a pro-rata charge for days used in the previous month. Your subscription fee may also change if you’ve added additional services. If a payment was reversed in the previous month, the next debit will also cover that outstanding amount. Additionally, there is an annual 10% escalation fee, as outlined in your contract. For any further queries, contact clientservice@cartrack.com.
All cancellations must take place in writing. You can find all the necessary forms here. Once completed, please send any cancellations to our Client Services department, clientservices@cartrack.co.za.
Your account will automatically continue and constitute a month-to-month agreement terminable with at least one month’s notice. Send your cancellation request to clientservices@cartrack.com or call 011 250 3000.
If you didn’t receive confirmation that your Cartrack subscription was cancelled, it may still be active. Send an email to clientservices@cartrack.com or call 011 250 3000 so we can investigate and confirm whether the cancellation was finalised.Keep in mind that the cancellation process cannot be completed if the required fee has not been paid.
Cartrack will retain Personal Information for as long as is necessary for the purposes for which it was collected. In some cases, data retention may occur for longer periods, especially where relevant laws apply.After your contract is terminated, your vehicle's location data will be archived and stored for a minimum of five years. If you need access to this information, such as trip reports for tax purposes, we can retrieve it for you. For more details on data retention, please refer to our Privacy Policy.
To change your banking details, please complete a Change of Banking Details form and send it to clientservices@cartrack.co.za. Remember to include all important information such as username, account number, your name and surname etc. You can also call 011 250 3000 and ask for our Client Services Department to assist you.
To change your banking details, please complete a Change of Banking Details form and send it to clientservices@cartrack.co.za. To change personal details, send an email to the same address. Remember to include all important information such as username, account number, your name and surname etc. You can also call 011 250 3000 and ask for our Client Services Department to assist you.
The Cartrack Value Added Services include: CarWatchCrash Detection Protector (Roadside, Medical, and Legal Assistance) The Lifetime Maintenance WarrantyBest Value Services (Cartrack Insurance Agency, Tyre Replacement, Battery Replacement).For more information, contact Client Services at 011 250 3000.
Cartrack’s roadside assistance provides help for issues such as a flat battery, keys locked in the vehicle, flat tyres, running out of fuel (up to 10 litres), mechanical and electrical breakdowns, and accident towing. The service includes towing within a 40km radius to the nearest repair centre or approved location. For flat tyres, we will change the tyre using your spare, and if you run out of fuel, we’ll deliver up to 10 litres at your cost. In the case of a breakdown, towing or a mechanic can be arranged, but all travel, labour, and parts costs are your responsibility. The service covers up to four incidents per vehicle per year. There are exclusions to the service, including non-roadworthy vehicles, vehicles over 3.5 tons, and situations like expired vehicle registration or illegal parking. Cartrack does not cover towing for trailers, boats, or caravans, and additional charges may apply for distances beyond the 40km roundtrip. Costs like battery replacements, spare parts, or repairs are not included and are the client’s responsibility. If a second tow is needed after hours or during weekends, the client will also be responsible for those costs. For more details, please refer to our Terms and Conditions.
Our medical assistance service gives you telephonic access to a team of nurses, paramedics, and medical professionals. They assist in a medical emergency and offer advice on issues like prescription medications, headaches, allergies, and more. Please note that the advice is not diagnostic, and if your situation requires further care, you’ll be referred to a doctor. In case of a medical emergency or accident, we will arrange for the most suitable transportation to the nearest medical facility.If you have medical coverage through any other type of membership such as an insurance policy, medical scheme, benefit programme, RAF or workplace injury compensation fund, Cartrack reserves the right to recover transportation costs from that provider.
To change personal details, send an email to clientservices@cartrack.co.za. Remember to include all important information such as username, account number, your name and surname etc.
If you want to change your product package, whether upgrading, downgrading or adding value-added services, there are different migration fees, dependant on your choice. The following table sets out the types of migration options and fees. (Table needs to be placed here) ...Note:If you upgrade on a cash contract where different hardware or device needs to be installed, you will have to pay the difference in cost between the old and new package.
Send an email to clientservices@cartrack.com or call 011 250 3000.
If you want to change your product package, whether upgrading, downgrading or adding value-added services, there are different migration fees, dependant on your choice. The following table sets out the types of migration options and fees. (Table will be placed here) Note: If you upgrade on a cash contract where different hardware or device needs to be installed, you will have to pay the difference in cost between the old and new package.
Please call our Control Room on 011 250 3000 and press option 1 to alert our agents. Remember, the sooner you report the theft, the sooner we can recover your car.
After your contract is terminated, your vehicle's location data will be archived and stored for a minimum of five years. If you need access to information, such as trip reports for tax purposes, we can retrieve it for you. In some cases, data retention may occur for longer periods, especially where relevant laws apply. For more details on data retention, please refer to our Privacy Policy.
Log into your Cartrack mobile app and check whether your vehicle's position is accurate. For a thorough check of your device, please call our 24-hour Control Room service on 011 250 3000 and ask them to test your device.
Send an email to clientservices@cartrack.com or call 011 250 3000, and our team will issue the certificate it to you.
DebiCheck is a debit order system that requires you to electronically confirm the details with your bank when signing up with a service provider such as Cartrack. This one-time confirmation helps prevent unauthorised debit orders from being processed on your account.
If you do not accept the DebiCheck mandate as a new client, the fitment will not be done, and the mandate will remain pending. Installations only occur after the mandate is accepted. To receive another mandate, please call our client services team at 011 250 3000.For existing clients wanting to add another vehicle, you must also approve the DebiCheck mandate before we can send a technician for installation. However, if you have a business account, we can override the mandate and proceed with the service.
If you sell your car or change the ownership of the vehicle, then you need to take the following into account: If the new owner wishes to keep the device and package, you and the new client will need to complete a Change of Ownership Form which can be found here.If you want to remove the device and install it in your new vehicle, you will need to complete a Deinstallation / Reinstallation Form, which can also be found here.Please note:If you are an individual and your contract is older than 30 months, then a Deinstallation / Reinstallation is completed free of charge. If the contract is less than 30 months, there is a standard fee of R870.
Client Service's Number: 011 250 3000Operating Hours:Weekdays: 8 am to 6pmSaturdays: 8 am to 1pmIf you need any help with your customer care inquiries, please feel free to contact our customer care assistance line at clientservices@cartrack.com. Our team is always ready to assist you and provide you with the necessary support.
All our devices come with a 12-month warranty, which ensures that Cartrack will repair your unit at no cost to you. If you would like to purchase a lifetime warranty, please contact our Client Services Department on 011 250 3000.
If your car goes in for repairs or service, call our control room services at 011 250 3000 to place the vehicle tracking unit in 'maintenance mode.' After the repairs are done, call again to deactivate maintenance mode so we can reboot the device and check for any faults.
The R150 000 Limited Recovery Warranty is only available to clients who have subscribed to that package and is subject to Clause 10 of our Standard Terms and Conditions. In order to benefit from this warranty, you must inform Cartrack of the theft of your vehicle within 6 hours.
Cartrack has a stolen vehicle recovery rate of over 90%. Our highly-trained control room works alongside our expert tactical air and ground recovery teams to recover your vehicle in the event of theft or hijacking.
For a thorough check of your device, please call our Control Room and ask them to test the device. You can also perform a high-level check by logging in to the app to check on your vehicle’s position, and whether it is accurate.
Your insurance certificate is part of the Welcome Pack that is emailed to you after the installation of the device. If you have not received your certificate, or need another copy, please contact our Client Service Department on 011 250 3000.
Our Control Room will receive an alert and contact you so that you can take the appropriate action.
Our tracking devices are designed to minimise battery drain. If you notice your battery power weakening, it could be due to other factors, such as leaving the lights on or seasonal extreme temperatures. However, it's important to note that a tracking device may consume more power in some vehicles than in others.
Yes, you can. If you want to remove the device and install it into a different vehicle, you will need to complete a Deinstallation / Reinstallation Form, which can be found here.
