The Cartrack App is available for download on Google Play, the App Store or Huawei’s AppGallery. You can also visit https://www.cartrack.co.za/download-app, to find out more.
Once you have downloaded and logged into the app, you can use it to locate your vehicle, obtain driver behaviour reports and receive vehicle activity reports. These reports can include speeding, harsh braking, cornering and more. Remember to allow push notifications in order to receive alerts.
You can use either your email address or Cartrack username to log in to the app. Open the app and follow the "get my login details" button on the home screen. Select whether you want to receive your username via email or SMS, and select your country.You will receive a verification code via email or SMS, whichever you chose. Enter this code when requested and your username will be displayed. Create your password by tapping Forgot Password and entering a new, strong password.
Open the app and follow the "get my login details" button on the home screen of the app. Select whether you want to receive your username via email or SMS, and select your country. You will receive a verification code via email or SMS, whichever you chose. Enter this code when requested and your username will be displayed. Create your password by tapping “Forgot Password” and entering a new, strong password.
Make sure your data or W is on, that signal is being received and that you are using the correct login details. Check the question “I forgot my Cartrack app password” above to reset your login details. If you’re still unable to log in, please contact our Client Services Centre on 011 250 3000.
Once you have logged into the app, you’ll see a map, with a vehicle icon displayed. Use your mobile device’s zoom feature to enlarge the map so that you can see where your vehicle is.
Log in to your app. Tap the CarWatch icon at the bottom of the screen, tap/slide on the toggle next to the vehicle you want CarWatch to protect. Tap the “OK” button and you will immediately see that CarWatch is now activated.When you get back into your car, PLEASE remember to deactivate CarWatch. Simply click on the “CarWatch” tab again and click on the scroller next to the vehicle. Then, slide the toggle to the left for the car you want to deactivate CarWatch on and click “OK” to confirm.If Carwatch is greyed out on your app, it means that it is not included in your package. If this is incorrect, or if you are interested in activating CarWatch, please contact our customer care department to assist you.
Open the app, tap on Protector and click on the “I Agree” button to accept the terms and conditions. Once the Protector screen has loaded, you will see all the different services that are available to you.When you select one of these buttons, an agent will immediately contact you and assist you further. If Protector is greyed out on your app, it means that it is not included in your package. If this is incorrect, or if you are interested in activating Protector, please contact our customer care department to assist you.
Remember you need to set up your geofences from your web-fleet page to view them from your app. Here’s how it works: • Visit cartrack.co.za and log in using the same credentials that you use for the app• Once in, select the “List” button • Click on “Geofences”, to start creating your borders Now, log into your Cartrack app to activate your geofences. Simply, click on the menu icon, top left, scroll down and click on the “Settings”. Then scroll and slide the toggle to the right to activate your geofences. Click on “Geofences” in the dropdown menu and select which ones you want to view on your map. Click on the Maps button to also view your Geofences.
Example using the Quick Management Plus package
Your contract is a 36-month minimum term option. Thereafter it becomes a month-to-month contract and can be cancelled by giving written notice.
All Cartrack contracts increase by 10% in year 2 and again in year 3. Once the 36-month minimum term option has ended, the increases will be at the discretion of Cartrack, in line with the Consumer Price Index.
If you want to change your product package, whether upgrading, downgrading or adding value-added services, there are different migration fees, dependant on your choice. The following table sets out the types of migration options and fees.
Note:
If you upgrade on a cash contract where different hardware or device needs to be installed, you will have to pay the difference in cost between the old and new package.
To change your banking details, please complete a Change of Banking Details form and send it to clientservices@cartrack.co.za. To change personal details, send an email to the same address. Remember to include all important information such as username, account number, your name and surname etc. You can also call 011 250 3000 and ask for our Client Services Department to assist you.
All cancellations must take place in writing. You can find all the necessary forms here. Once completed, please send any cancellations to our Client Services department, clientservices@cartrack.co.za.
All our devices come with a 12-month warranty, which ensures that Cartrack will repair your unit at no cost to you. If you would like to purchase a lifetime warranty, please contact our Client Services Department on 011 250 3000.
Our Control Room will receive an alert and contact you so that you can take the appropriate action.
No, the device will not affect your vehicle’s battery output. And if your vehicle’s battery is depleted, the device will continue operating for up to 72 hours.
For a thorough check of your device, please call our Control Room and ask them to test the device. You can also perform a high-level check by logging in to the app and check on your vehicle’s position, and whether it is accurate.
You need to test your device every three months, especially if you have subscribed to the R150 000 or R1 Million Limited Recovery Warranty benefit.
Your insurance certificate is part of the Welcome Pack that is emailed to you after the installation of the device. If you have not received your certificate, or need another copy, please contact our Client Service Department on 011 250 3000.
If you sell your car or change the ownership of the vehicle, then you need to take the following into account: If the new owner wishes to keep the device and package, you and the new client will need to complete a Change of Ownership Form which can be found here. If you want to remove the device and install it in your new vehicle, you will need to complete a Deinstallation / Reinstallation Form, which can also be found here. Please note:If you are an individual and your contract is older than 30 months, then a Deinstallation / Reinstallation is completed free of charge. If the contract is younger than 30 months, there is a standard fee of R870.
Is it possible to have the Cartrack device removed and fitted into another vehicle?Yes, it is. If you want to remove the device and install it into a different vehicle, you will need to complete a Deinstallation / Reinstallation Form, which can be found here.
Please call our Control Room on 011 250 3000 and press option 1 to alert our agents. Remember, the sooner you report the theft, the sooner we can recover your car.
The R150 000 Limited Recovery Warranty is only available to clients who have subscribed to that package and is subject to Clause 10 of our Standard Terms and Conditions. In order to benefit from this warranty, you must:
Cartrack has a recovery rate of over 90%.
