Imagine you’re driving back home after a late work meeting when suddenly, your tyre bursts. This is enough to make anyone panic, especially when in a dangerous area.
What if we told you that you could get instant help at the push of a button? Cartrack’s protector is your 24/7 lifeline for roadside emergencies. With our help, you can safely return home to your loved ones.
In this blog, we look at how Cartrack Protector can save you or your loved ones in an emergency.
Cartrack’s Protector is a Value-Added Service that is available to anyone. Depending on your subscription package, it may be already included, or you can add it for an additional fee.
This service provides 24/7 roadside assistance, medical support, and legal advice, ensuring that help is always available when needed. All you have to do is push a button on the Cartrack app or website, and our agent will immediately contact you to find the emergency service you need.
Clients subscribed to the Quick, Quick Plus, and Quick Executive Plus packages add this service for an additional fee. However, it is already included in the Quick Management Plus and Quick Management Vision packages.
Beyond the essential services like roadside assistance, medical support, and legal advice, Cartrack Protector also offers additional benefits, including accommodation and car hire assistance. Let’s take a closer look at these features, including their Terms and Conditions, to ensure you know exactly what’s covered when you need help the most.
Roadside Assistance:
So many things can go wrong on the road, but you do not have to go through it alone. If you need roadside assistance, this is how Cartrack can help you through the Protector service:
Our roadside assistance is available within 40 km of your location. However, if you need help beyond this distance, we will still help you at an additional cost.
Medical Assistance:
If you experience a medical emergency, Cartrack will connect you with a team of healthcare providers who can offer medical assistance over the phone. They provide advice on:
It is important to note that the advice and information are not diagnostic. You will be referred to a doctor should the nature of the call not be classified as a home remedy case. We can only assist when you are on the road and not in the comfort of your home. In that case, we recommend you go to your doctor directly.
Emergency medical transportation:
If Cartrack detects a crash or you have a serious medical emergency, we will arrange emergency transportation for you. This may include road or air ambulance services to the nearest suitable medical facility. If you have medical coverage through insurance, a medical scheme, or other policies (e.g., the Road Accident Fund or workplace injury compensation), Cartrack may recover the transportation costs from those providers.
Legal Support:
Beyond roadside assistance, we protect you legally as well. Our 24-hour legal advice line is available for any legal services, including roadside incidents like roadblock arrests.
How Cartrack can help:
Hotel Accommodation and Car Hire Services Advice:
Cartrack offers discounted travel and car hire services that deliver the best available rates to you, accessed through the call centre during working hours. The cost of accommodation, car hire and related fees will be charged to the client’s account.
Customers can access all these services at the click of a button, making the travel experience safer and stress-free. This feature provides peace of mind during journeys and ensures drivers are supported in any sudden situation on the road.
Cartrack Protector is more than just roadside assistance—think of it as a comprehensive safety net that offers you peace during every trip you take. Whether you’re driving through unfamiliar areas, facing medical emergencies, or needing legal advice on the road, Cartrack Protector ensures you’re always supported. Having immediate access to these services via the Cartrack App means that help is always within reach, at just a touch of a button, no matter the situation.
To access these services, you must know how to activate Cartrack Protector on the mobile app. Here’s how:
To use Cartrack Protector effectively, consider the following tips:
By following these tips, you can maximise the benefits of Cartrack Protector and ensure a safer driving experience.
In conclusion, having a tracking service provider that prioritises not only tracking vehicles but also driver safety is essential. Protect your drivers and ensure peace of mind on the road by contacting us today to explore our comprehensive range of value-added services.
Q: How many times can I use the roadside assistance service in a year?
A: The Roadside Assistance services are limited to 4 (four) incidents per vehicle per year.
Q: Are there any exclusions to the roadside assistance service?
A: Yes, exclusions include vehicles that are not roadworthy and those that are over 3.5 tons. Vehicles with expired registrations and those involved in illegal parking. Towing for trailers, boats, or caravans is not covered.
Q: How do I cancel a service request once made?
A: You need to immediately contact the Cartrack support team through the app or by phone to inform them of your cancellation before assistance is dispatched.
Discover how the Cartrack Protector service can help you in an emergency. We are a button away, whether you need roadside assistance or medical advice.
