Cartrack’s WhatsApp number is 011 250 3000. You can also CALL us on the same number and follow the prompts depending on what service you’re looking for. Contact our emergency number on 011 250 3000 and press 1 for our emergency control room. An operator will receive your call and assist you any way they can.
Alternatively, call 010 141 3890 and press 1 for emergencies.
Roadside assistance can be an added convenience, but it’s often much more than that during serious emergencies. Car theft is another incident that can leave you stranded. And what about medical emergencies while you’re travelling?
All these can be scary situations. Knowing you can call a trusted partner like Cartrack for all of the above is a peace-of-mind you and your family can’t afford NOT to have. If you’re looking for Cartrack’s WhatsApp number, it’s the same as our main contact number. Let’s help you with other numbers you can dial in road emergency situations.
The emergencies you can call Cartrack for relate to common road emergencies, but they’ll depend on what services you have with us. These may include vehicle breakdowns, vehicle theft, a hijacking situation, roadside medical emergencies, and road accidents. Example: You have a Cartrack tracking device and your car has been stolen, so you call Cartrack to start the recovery process.
Cartrack offers roadside vehicle breakdown assistance for both fleets and private motorists. If your battery fails, you get a flat tyre, or your engine ceases, you can call Cartrack to assist you with quick repairs or a towing service. We pride ourselves on offering one of the quickest roadside assistance services in South Africa, so this is a service well worth having.
Having a Cartrack tracking device installed on your vehicles is one of the surest ways to get it back in case it gets stolen. Cartrack’s stolen vehicle recovery (SVR) service will spring into action once you call our emergency call centre, so be sure to contact us first before you report it to the police and your insurance company.
In a hijacking situation, it’s important to remain as calm as you can and comply with the hijackers’ demands. Once you’re safe, you can contact Cartrack as soon as it’s possible to do so to report the incident. Cartrack will then start the SVR process and keep you updated on our progress.
Both fleets and motorists appreciate the peace of mind that comes with Cartrack’s roadside medical assistance. If, for whatever reason, you experience an injury or health complication while driving, Cartrack will dispatch medical professionals to help you as much as possible if you’re subscribed to our roadside medical service.
Cartrack has crash detection technology that can let you know if a loved one has just experienced an accident. We also offer this technology to fleets across South Africa. But knowing about an accident and being able to do something about it are two different things. It’s worth the peace of mind knowing that in an accident, you have a trusted partner you can call.
Yes, you can contact Cartrack via SMS in an emergency on 011 250 3000. You can also WhatsApp us on that exact same number! Just remember that for emergency situations, it’s important for us to get as many details of the emergency as possible, so be sure to provide those if you’re texting instead of calling.
You can also activate SMS alerts with Cartrack. This means you’ll receive instant alerts directly to your phone every time something happens that you chose to be alerted to. Our various Cartrack alerts help you manage your safety as a motorist, or your fleet as a fleet manager.
Once you call, SMS, or WhatsApp Cartrack on 011 250 3000 or 010 141 3890 and select 1 for emergencies, you’ll get through to a specially-trained individual who will ask pertinent questions about the incident and try to assist. They may dispatch medical services, a tow truck, or the Cartrack SVR team depending on what the emergency is.
Learn Cartrack’s emergency roadside assistance and vehicle theft numbers, and ensure road safety for you and your family when you need it most.
