FAQs

All The Answers on Dashcams and Post-Accident Footage

Wondering what happens to your dashcam footage after an accident? We’ve got the answers right here. Learn more about post-accident dashcam footage through these commonly asked questions.

1. Can your insurance company request your dashcam footage after you had an accident?

Yes, if your insurance knows that you have a dashcam they may request to see the footage. You’re allowed to refuse, but that’ll raise suspicion, making your insurer think you’re not being truthful, which’ll also prolong the claims process. If your insurer requests dashcam footage, hand it to them to prove your version of events.

2. Can you delete dashcam footage after an accident?

Yes you can, but deleting dashcam footage after an accident is considered a destruction of evidence. It can result in you facing serious legal repercussions because you would have tampered with solid evidence that’s relevant to finding out who’s to blame.

3. What's the biggest mistake people often make when dealing with an insurance claim?

The biggest mistake people make when dealing with accident claims is not having enough evidence to prove their innocence. This results in a lot of back-and-forth, which can be very time-consuming. A dashcam speeds up this process so you can make your insurance claims move forward.

4. Can you refuse to show dashcam footage?

Yes, you can refuse to show dashcam footage because you are not obliged to show it to anyone unless ordered by the court. Refusing to show dashcam footage of accidents or theft to your insurers prolongs the process of you getting justice, and it makes you appear less credible.

5. Where to submit dashcam footage?

You can submit your dashcam footage to the police or your insurers to support your statement in incidents like robberies, hijackings, and accidents. This will help you find the perpetrators (for theft cases and accident disputes) and prove your innocence to speed up your insurance claims process.

6. What happens if you don't report an accident within 24 hours in South Africa?

If you don’t report an accident where there were serious injuries, fatalities, or severe property damage, then you face:

  • Criminal charges
  • Fines or penalties
  • A loss in insurance claims

According to the SAPS, if you don’t report the accident within 24 hours and have no reasonable explanation, you’ll get a written notice to appear in court.

7. How does Cartrack's dashcam protect your footage?

Cartrack protects your dashcam footage by giving you cloud storage. This means we’ll have a record of those last moments before an accident. All you need to do is call us to request footage from a specific time and day, and we’ll send it to you. Alternatively, you can download the footage directly from your Cartrack mobile app.

8. What are the strongest dashcams to get?

We at Cartrack offer some of the strongest dashcams you can get. All our dashcams are built with quality materials to withstand extreme weather conditions. You can trust us to give you value for money and long-lasting dashcams.

9. What kind of dashcam should I buy to ensure my footage is safe?

To ensure your footage is safe, you should buy a dashcam with cloud-storage. Dashcams with cloud-storage back up your footage automatically, which ensures your videos are saved no matter what happens. SD cards on the other hand require manual backing up, so if anything happens to the card your footage will be lost.

10. Do I have to show the police my footage at the scene?

You aren’t obliged to show the police your dashcam footage. Dashcams are not a requirement for incident investigations, but they’ve proven to be very helpful in solving cases. Refusing to show the police your dashcam footage might make it look like you have something to hide.

11. Can my own dashcam footage be used against me?

Yes, your own dashcam footage can be used against you. A dashcam records what happens, which then reveals the truth. If you’re the one in the wrong, it’ll show; and the police or your insurers can use that against you. Make sure you always follow the road rules and practice safe driving so you can always use your dashcam to your advantage.

12. What types of dashcams does Cartrack have?

The Cartrack dashcam and camera solutions go as follows:

  • Road Vision
  • Dual Vision
  • AI Dash Pro
  • Multi Vision 4
  • AI Multi Vision 8

All our vehicle camera solutions are cloud-based and have GPS tracking capabilities. The one that’s best for you will depend on what you specifically need it for.

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