FAQs

Get All The Facts on an Insurance-Approved Car Tracking Device

Before you buy that tracking device for your car, do you know if it's approved by your insurance? This FAQ page is giving you all the facts on an insurance-approved car tracking device, from what the best insurance-approved vehicle tracker is to what happens to your tracking device if you sell your car.

Keep scrolling to get all the facts!

1. What is the best car tracker insurance approved?

The best car trackers that are insurance-approved are ones that have advanced features, high recovery rates, and operate 24/7 nationally. Cartrack falls under this because our devices tick all the boxes that insurance companies have.

2. What exactly makes a tracker "insurance approved"?

What makes a vehicle tracker “insurance-approved” is when it’s gone through extensive testing by an independent and impartial third party. These devices must meet specific standards for vehicle recovery, have 24/7, 365 monitoring, and be tamper-proof.

3. Can I install an insurance-approved tracker myself to save on costs?

It doesn’t matter how good you are with tech; if you want your insurance-approved tracker to be accepted by your insurer, you need to have it installed by a certified technician at an approved fitment centre. You’ll need to provide your insurance company with a professional certificate to validate that the tracker was installed correctly by a specialist.

4. What happens the moment my vehicle is stolen? Do I have to call the police first?

If your vehicle is stolen, you need to immediately alert your vehicle tracking provider. Then you should report it to the nearest police station (remember to have all important info like the registration number, VIN number, and the make of your car). Lastly, you must report your stolen vehicle to your insurance company.

5. How long does it take to get a tracking device installed with Cartrack?

At Cartrack, our skilled team typically takes around two to four hours to fit each vehicle. But the exact time would depend on what other features you’ve chosen (like a dashcam) and how many vehicles you’re getting trackers installed in.

6. Why do I still need a tracking device when I already have insurance?

Your insurance is there to help you cover some of the costs of your vehicle if it’s stolen. But a tracking device is there to help make sure it doesn’t get to that point. Cartrack tracking device gives you the peace of mind that insurance just can’t, because we offer a recovery service.

7. Why choose Cartrack as my vehicle tracking company?

You should choose Cartrack as your vehicle tracking company because we have:

  • Over 20 years of experience
  • A high recovery rate
  • A committed 365, 24/7 recovery and operations team
  • World-class technology

8. Are there any hidden fees I should be aware of if I choose Cartrack?

With Cartrack, we don’t have any “hidden fees”, but we do have administrative and operational costs that you should know about, such as:

  • The De-Re (De-installation & Re-installation) fee
  • Early cancellation penalties
  • False alarm charges
  • Out-of-warranty costs

9. What if I sell my car? What do I do with my tracking device?

If you’ve decided to sell your car, you have the option to either remove your tracking device and have it reinstalled in your new vehicle or to leave it in the vehicle and have it transferred to the new owner. At Cartrack, we provide a service called De-Re, where a qualified technician will transfer the tracking unit from your old car to your new one.

10. What if the tracker stops working and I don't know? Will my insurance claim be rejected?

If your tracker has stopped working and your vehicle gets stolen, even if you’re unaware that it’s been stolen, there’s a possibility your claim will be rejected. This is especially true if your car insurance policy states that you need a functioning tracker to be covered for theft or hijacking. Cartrack tries to make this easy for you. You can check the status of your device at any time through the app or the website!

11. How long does an insurance claim take for a stolen vehicle?

When your car gets stolen, the biggest worry is when your insurance will pay you out. So this will mostly depend on how complex or simple the case is. A straightforward claim can take roughly 30 days, but if there are any investigations or backlogs, it could take longer.

12. What are the best car insurance tips?

Here are some of the best car insurance tips:

  • Shop around for quotes.
  • Recalculate your vehicle’s retail value every year, and ask your insurer to adjust the premium accordingly.
  • Combine your home and car insurance, or if you're a business, have your entire fleet insured with one insurance company to help bring down your premium.
  • Have an insurance-approved car tracking device installed.
  • If your work situation has changed, and you’re now working from home, let your insurer know, because your risk profile has now dropped.
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