Anyone who feels invested in the last mile delivery industry knows that things change often & fast. If you can prepare yourself for what’s coming, you can make any last-mile business a success—or even start a new one from the ground up. We’ve got you! Your most common questions about industry trends are here with Cartrack’s expert answers.
The future of logistics includes a high projected growth within the last mile process of road transport. This means that the part of any logistics involving business-to-customer deliveries will become big business by 2030, since the World Economic Forum predicts it to almost double by this time.
Technology will heavily shape last mile delivery from now to beyond 2030. AI is already being integrated into much of the software (and even the hardware) used within the industry. Cameras have AI that can detect driving behaviour, and this will only become more refined with time. Various sensors and better data interpretation are also sure to become shaping factors.
Last mile delivery is so hard because it’s more expensive and time-consuming. There’s also a customer satisfaction component that can either make or break a delivery business. Last mile is distinctly more challenging because:
Creating a last mile delivery business from the ground up requires a good plan that includes a vehicle management strategy, safety measures for each vehicle & driver, and a way to manage fuel costs. These can all be wrapped into one fleet software package that helps you deliver efficiency and higher profits.
The best way to boost your last mile delivery business is to focus on reputation, finances and safety. Try to find one solution that covers all three of these vital aspects so that you can outshine your competitors, lower costs and keep your drivers & vehicles safe. Other solutions to consider are driver retention strategies, coaching initiatives, and greener practices.
At the moment, customer satisfaction and fuel costs are the two biggest challenges faced by the last mile delivery industry. The companies that are successfully navigating these challenges are the ones who’ve adopted technology and embraced AI as a means to free up time, manage costs and report accurately to their stakeholders.
Cartrack is brilliant at future-proofing your business by always developing a solution for an up-and-coming challenge. Our fuel solutions were saving companies thousands of rands way before the ridiculous price hikes we recently experienced. We’ve also integrated AI into our safety & maintenance solutions to help you manage your logistics more accurately and keep costs low.
Cartrack’s system can bring numerous benefits to any business that provides last mile delivery services—even if you only have one vehicle. Our packages are tailored to the size of your fleet, so you’ll never pay for something you don’t need or aren’t using.
The future risks of last mile delivery will be virtually the same as current challenges faced by the industry. These include:
Last mile delivery is distinct from other forms of logistics, so KPIs will include factors that relate to brand reputation, customer perception, delivery speed & frequency, and (for in-house deliveries) the number of returns on goods. To measure these and other KPIs, you’ll need vehicle and driver data to be centralised onto one platform.
No, AI is actually automating logistics and the processes that go with managing it. People are still very much needed for last mile delivery management, but their jobs are becoming a lot easier. As competitiveness calls for a more demanding approach, AI is helping meet the challenges last mile delivery companies face each day.
Cartrack has made every effort to design technology based on the future needs of our customers. This means we look at future fleet trends, assess them according to customer needs, and develop tech that highlights & improves your services as a delivery company.
